Hello, I'm Chad Dodson

A people-first leader who builds with AI.

Cisco Technical Consulting Engineer. Project Lead on Cisco's EasyBEMS Gen AI Enforcer. Cisco AI Technical Practitioner (AITECH). Independent builder of Model Context Protocol (MCP) servers across .NET, Node.js, and Python. Dale Carnegie Skills for Success graduate and people-first leader with two decades of leading teams across industries.

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About Me

I'm a Cisco Technical Consulting Engineer and Cisco AI Technical Practitioner (AITECH), currently serving as Project Lead on the EasyBEMS Gen AI Enforcer — a production Generative AI platform partnered with Cisco Technical Leadership. Across two decades of leading teams in fast-paced operational environments, the through-line of my career has stayed the same: the most leveraged thing I can do is help the people around me succeed.

I build Model Context Protocol (MCP) servers in C# / .NET, Node.js, and Python, and I ship them end-to-end using AI-augmented development. AI is how I scale what one engineer can deliver; mentorship is how I scale what an entire team can deliver. I treat both as core to the work — find the lever, then pull it.

Based in South Carolina. Graduate of Tri-County Technical College (National Honors Society) and Dale Carnegie's Skills for Success program, where I was selected as the first Remote Graduate Assistant in company history.

What Drives Me

Two Decades of Leading

My leadership story started in 2009 behind a Papa John's counter as Head Delivery Driver — scheduling teams via labor matrix, training new hires, and resolving conflicts during rush. From there I was a floating Cell Leader at Reliable Automatic Sprinkler, a Store Manager at a Greenville thrift store, and now Project Lead on a production GenAI platform at Cisco. Whether the team is six delivery drivers or six Senior Engineers, the job of a lead is the same. At Cisco that's looked like initiating cross-technology troubleshooting forums, mentoring multiple engineers transitioning to TAC from CxA, hosting the CX Week People Leader's Q&A, presenting to Directors at the Collaboration Innovation Forum, and maintaining 100% CSAT across multiple consecutive quarters.

Skills for Success

I completed Dale Carnegie's Skills for Success course and was selected as the first Remote Graduate Assistant in company history — translating an in-person leadership development model into a remote-first format during the COVID era. The program reinforced what every leadership role I'd held had already taught me: that the act of helping another person find their footing is its own kind of expertise. I've stayed connected as a graduate assistant ever since.

At the Table

For fifteen-plus years I've also run weekly tabletop games as a Dungeon Master — four to seven players, ongoing campaigns, real time, no script. It's the same work as everything else I do: facilitate strong personalities, design systems that survive contact with humans, and improvise under pressure to make sure everyone at the table has the best possible experience. Hobby and career feed each other, and the same instincts apply to both.

Core Competencies

AI / Agentic

LLM integration (OpenAI, Gemini, Sherlock/Watson) · Model Context Protocol (MCP) server design · Agentic workflows · Prompt engineering · RAG-style content pipelines

AI-Augmented Development

Windsurf / Cascade (daily) · Claude Code, Cursor, GitHub Copilot, Codex (familiar) · Skill / rule / workflow authoring for repeatable agentic outcomes

Languages & Stacks

C# / .NET 9 · Node.js / TypeScript · Python · PowerShell · HTML / CSS · REST / WebSocket integrations

Engineering

Git / GitHub · Docker (Cisco HDS / ECP node deployments) · SSH / SCP deployment automation · Backend log analysis: Kibana, Wireshark, HAR/Fiddler, CUCM trace logs · Agile / Jira

Leadership & Communication

Cross-functional mentoring · Project leadership · Technical writing · Stakeholder communication · Public speaking · Conflict resolution · 100% CSAT across multiple consecutive quarters · Dale Carnegie Skills for Success Graduate Assistant

Professional Experience
Technical Consulting Engineer  — Cisco Systems · Mooresville, NC
May 2020 – Present
  • Project Lead on the EasyBEMS Gen AI Enforcer — a live GenAI escalation review platform that ingests Technical Consulting Engineer (TCE) escalation submissions and evaluates them against acceptance criteria defined by each Business Unit. Currently in production, partnered with Cisco Technical Leadership; active roadmap brings Cisco Sherlock/Watson into the loop over the coming months.
  • Tier 2 engineering escalation point covering the full Webex Cloud and Hybrid stack: Webex Call/Message/Meet, CMR Cloud and Hybrid, Webex Hybrid Services with phone/cloud/edge-registered endpoints, Control Hub user/feature administration, Cisco Video Interop (CVI) for Microsoft Teams, and Webex VDI. Cases ranged from severity-4 product questions to severity-1 mass outages.
  • Performed daily backend log and database analysis using Kibana, Wireshark, HAR/Fiddler, and CUCM / Calendar Connector / Client / Device trace logs. Built lab environments to replicate complex customer issues for resolution and engineering hand-off.
  • Established CloudCollab within ICE_T and shipped its first ICE_T automations; selected by Vivek Singh as Project Manager to push the Hybrid Calendar GPS module to completion.
  • Initiated and co-led weekly cross-technology troubleshooting forums to streamline collaboration across overlapping technologies.
  • Mentored multiple CloudCollab engineers transitioning from CxA — coaching, backlog management, and hands-on case troubleshooting through their onboarding.
  • Presented at the Collaboration Innovation Forum to Directors; hosted the CX Week People Leader's Q&A panel. Maintained 100% CSAT across multiple consecutive quarters.
Tier II Support — Priority Team  — Charter Spectrum · Durham, NC
Mar 2019 – Mar 2020
  • Disaster management and recovery within Tier 2; remotely troubleshot and supported nationwide community-service Wi-Fi solutions across the United States.
  • Frequent technologies: AAA / RADIUS authentication, Wi-Fi performance tuning, firewall configuration, switch configuration.
  • Acted as Subject Matter Expert and team lead — guided colleagues through escalated cases and collaborated with leadership on systemic improvements to the queue.
  • Authored a wide array of Methods of Procedure (MOPs) to expedite troubleshooting and distribute specialized knowledge across the team.
  • Diagnosed and resolved site-wide outages; coordinated with third-party vendors for installation of equipment necessary for daily operations.
Tier I VoIP Support  — Cisco Systems (via Apex Systems) · Mooresville, NC
Sep 2018 – Mar 2019
  • Owned the Home Depot VoIP Tier I queue across the United States, Canada, and Puerto Rico — providing remote support to on-the-ground Home Depot associates.
  • Performed MACDs (Move, Add, Change, Delete) while maintaining ticket SLA requirements through effective coordination and prioritization.
  • Coordinated with team across multiple shifts to prevent overlap of engineers working the same issues.
  • Diagnosed and gathered relevant context for Tier 2 hand-offs.
Independent Projects

Builder, author, and contributor on multiple Model Context Protocol (MCP) projects — each shipped end-to-end using Windsurf-driven AI-augmented development.

Kenshi MCP Server

Built from scratch · C# / .NET 9

A custom Model Context Protocol server designed and built ground-up to make a 13-year-old game AI-moddable through any MCP client. Wraps the OpenConstructionSet SDK to expose gamedata parsing, mod authoring, and load-order management as MCP tools — turning a complex modding workflow into a conversation with an LLM.

C# / .NET 9 MCP OpenConstructionSet SDK

Foundry VTT Multi-Client MCP Bridge

Authored · Phase 1 alpha fork

A multi-client fork of the foundry-mcp-bridge module that lifts the original's GM-only gate, allowing multiple Windsurf clients — a Game Master and their players — to connect to a single Foundry VTT instance simultaneously, each through their own local MCP server. Comes with a per-player onboarding workflow so a table of players can all leverage agentic tooling at once.

Node.js WebSocket Foundry VTT

Foundry VTT MCP Server — Tooling Extensions

Contributed

Substantial new tooling contributed on top of an existing upstream MCP server, expanding it into a 38+ tool surface covering multi-system actor / journal / scene / combat orchestration over WebSocket. The expanded toolset powers an entire agentic content pipeline for tabletop game prep.

Node.js / TypeScript MCP WebSocket

Windsurf / Cascade Agent Authoring Framework

Personal agent infrastructure

A 40+ skill, 14-rule, 12-workflow agent authoring framework powering an agentic content pipeline that scrapes source material, transforms it via LLM, and ships HTML journals and Foundry VTT modules to a remote Windows VM via SSH/SCP. The framework is the substrate behind all my other shipping work.

Windsurf / Cascade Agent skills SSH / SCP
Education & Certifications

Cisco AI Technical Practitioner (AITECH)

Cisco · 2026

Associate of Business Administration

Tri-County Technical College · Pendleton, SC · National Honors Society

Dale Carnegie Skills for Success

First remote Graduate Assistant in company history

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